Talk it Out
Many conflicts arise due to a lack of communication between the parties involved. Simply scheduling a meeting to talk through the problem can be very effective. Encourage your employees to hear each other out, and work towards an amicable, win-win resolution. Discourage use of the “rumor mill.” Engage 1:1 with the person involved. Speak for yourself…
Write a Letter
Depending on the nature of the conflict, written communication may be the best way to break down the walls and resolve the conflict. Have each employee involved write a brief letter explaining their side of the situation. This can help avoid a heated argument, which often makes things worse. However, the risk with this approach is that written words can be misconstrued. We recommend face-to-face interactions whenever possible.
Sometimes a conflict cannot be solved without the guidance and expertise of a third party mediator. Setting up a mediation session with an impartial, trained mediator can help your employees work through their problems in a productive manner, including maintaining a productive relationship post mediation.
Make a Compromise
Think of ways that you can arrange a compromise between the employees experiencing the conflict. There’s always a way to achieve a “win-win” situation, even if each person involved doesn’t get exactly what they want.
Listen, Really Listen
Effectively listen to the other person’s view. Let them be heard as long as they express themselves in a respectful and calm way. Effective listening often leads to a better understanding of options that will lead to conflict resolution.
Conflict is a part of life. Whether it is in your personal, community or professional relationships resolving conflict constructively is vital to sustaining long term healthy relationships. Avoiding conflict is not healthy or productive. Effectively engage conflict, resolve it and then move forward. Harboring ill will, anger or spite is destructive. Choose healthy conflict resolutions and let Behavioral Compass Group show you how.
Here at Behavioral Compass Group, we believe there is a way to make any situation a “win-win” for all parties involved, although in varying degrees. We work with individuals, families, and professionals in the workplace to improve communication and strengthen relationships. If you are looking for guidance on conflict resolution or to schedule a mediation session, call us today at 860.470.3649 to schedule an appointment! Let’s the experts teach you how to navigate and move forward with healthy relationships. We look forward to working with you…